Please read these Terms and Conditions before using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and Conditions. These Terms may be amended. It is your responsibility to regularly read them.

If you have any questions regarding the Terms, please contact us using the Contact Form.

 

  1. GENERAL

 

The website www.hermodavenue.com is owned by SC ELORA CONCEPT SRL.

This site is dedicated for use by individuals and businesses that have trade relations with hermodavenue.com and / or viewing its content without imposing any commercial relationship between the visitor and hermodavenue.com

The entire content of the website, images, text, symbols, web graphics, emails, scripts, programs and other data is owned ELORA CONCEPT SRL., Headquartered in Bucharest, Sector 6, Spl. Independence, no. 202H, bl. 1 sc. 1, et. 1, ap. 12, identified with J40 / 12495 / 09.22.2016, CUI RO 36,553,389 and is protected by Law 8/1996 on copyright and intellectual and industrial property laws.

The use of any of the above items without our company accept are punishable under the law in force.

hermodavenue.com reserves the right to modify, edit, delete, suspend or discontinue at any time site / information / services available without prior agreement and without prior notifications to its users or third parties.

By accepting the Terms and Conditions and order confirmation, the customer assumes full responsibility for product appearance and shape requested product.

 

  2. PRODUCTS AND SERVICES

 

Products and services are provided in compliance with "Terms and Conditions" and if the products are in stock.

For this reason, hermodavenue.com reserves the right not to honor an order if that product does not appear in the current offer or in stock.
Products sold through our site are new, in original packaging of the product, with invoice and warranty under the legislation in force.

Some details such as the color (interior/exterior), may not always be 100% identical to the images/photos presented on the site because they are handmade products, inconvenience that can not be attributed to our company. We are not responsible for possible differences between the color displayed on your computer screen and the product.

 

  3. PAYMENT

 

All the prices on the website include VAT.

You can buy products in one of the following ways:
• Cash ( courier payment ) only in Romania
• Credit card ( Visa, MasterCard ) by mobilpay.ro
• Bank transfer. Our company data required for operating a payment order are:

 

ELORA CONCEPT SRL

Bucharest, Sectorul 6, Spl. Independentei, no. 202H, bl. 1, sc. 1, et. 1, ap. 12

 J40/12495/22.09.2016, CUI RO 36553389

RO79UGBI0000742006366RON, GarantiBank, Agency Decebal, SWIFT Code UGBIROBU

Don’t forget to specify on the payment instrument order product code for which you pay. After payment, please send us the confirmation.

 

  4. DELIVERY OF PRODUCTS

Delivery is made by courier company DPD.

Delivery time is about 2-10 working days from the time of order. 

Delivery costs: 25 euro

                         

Attention:
We have the right to refuse shipping to customers who failed to fulfill any of their obligations to Elora Concept SRL. Also, the contract will be interpreted and executed in good faith. Any abuse will result in an interruption of any contractual relationship.
Orders are processed and delivered from Monday to Friday, excepting legal holidays. Orders placed after 3 PM (Bucharest time) will be processed and shipped the next day. Orders placed Friday after 3 PM (Bucharest time), won’t be processed until Monday, next week. The delivery date is calculated from when you receive the Order Confirmation via e-mail, as follows:

 

Country

Preparation time

Transit time (days)

Austria

1-3

3

Bulgaria

1-3

2

Begium

1-3

5

Bosnia

1-3

7

Czech Republic

1-3

4

Croatia

1-3

6

Denmark

1-3

5

Switzerland

1-3

5

Estonia

1-3

6

Finland

1-3

6

France

1-3

5

Germany

1-3

4

Greece

1-3

4

Ireland

1-3

6

Northern Ireland

1-3

6

Italy

1-3

4

Latvia

1-3

7

Lithuania

1-3

6

Luxembourg

1-3

5

United Kingdom

1-3

6

Norway

1-3

6

Netherlands

1-3

5

Poland

1-3

4

Portugal

1-3

6

Serbia

1-3

7

Slovakia

1-3

2

Slovenia

1-3

3

Spain

1-3

6

Sweden

1-3

6

Turkey

1-3

5

 

Hermodavenue cannot be held responsible for the unforeseen delays. For security reasons, you have to sign the delivery form. We do not deliver to mailboxes or postal offices. Please check, at delivery, the conformity of the order: the number of parcels, the integrity of the package, the correspondence between the delivery code with the one from the order form. Please let us know of any inadvertence in writing, both in the courier company documents and at [email protected] If your product arrives deteriorated, we recommend returning it in his initial state without wearing it and without removing the labels. The loss or deterioration of the ordered products is solely your responsibility once you sign the shipment forms.

 

  5. WARANTY

The Warranty is granted under Law 449/2003 concerning the sale of goods and associated warrantys and other incidental acts in the field. Hermodavenue.com provides warranty valid for a period of 30 days for supplied products. Warranty card and invoice will be sent to the Customer upon delivery of the ordered products. The warranty of products ordered will be in accordance with Law 449/2003 and O.G. 21/1992.

Conditions of warranty

The Warranty applies only if the buyer provides proof of purchase –it is compulsory to present the fiscal receipt or invoice.

 The warranty will be ensured in no more than 15 calendar days from the date of intimation:

  • Reparation of the product
  • Replacement of the product – if it can’t be repaired.
  • Returning the value of the product if neither repairs nor replacement are possible.

Conditions in which the warranty becomes unenforceable or invalid

  • Normal obsolescence and physical wear
  • Product or component parts of the product discoloration, following prolonged exposure to harsh environmental factors (sun or other strong source of heat, humidity, rain, snow, etc.)
  • Product damage as a result of disasters (fire, earthquake, flood, lightning, etc.), accident, fire or theft.
  • Defects caused by transport, improper handling and storage conditions (temperature, excessive humidity, thermal shock - type of hot/cold variations – dipping, etc.)
  • Defects caused by inappropriate use, abusive, incorrect, modified of the product and/or unsuitable conditions, other than those for which it has been tested and designed - overfilling handbags leads to their damage.
  • Intervention, repair or any changes made by unauthorized persons, including dyeing the product.
  • Product damage caused, voluntarily or involuntarily, by mechanical shocks (breaking, hanging, hitting, scratching, etc.), by pets, rodents and other pests.
  • Faulty maintenance (cleaning using inappropriate methods or products).

Not considered defects, therefore, not covered by the warranty:

  • Particularities of natural leather: ribs, small differences in colour, characteristic signs and irregularities - this just shows the authenticity and quality of the leather with which products are manufactured
  • The skins are treated with vegetable tannins, which can easily migrate and colour the surface with which it comes in contact. This happens after the first wears, until the product acquires a unique patina and it is not considered a defect
  • Minor irregularities and imperfections of handmade products or parts of products
  • Skins that have been waxed and polished by hand: in this case the skin continues to "wear out" naturally - coloured abrasions on the surface of leather is an intended effect, which occurs only after wearing and this just brings individuality to the products.

General recommendations on care of footwear

  • It is strictly forbidden to wash the shoes in the washing machine!
  • hermodavenue.com is not liable for defects due to incorrect use or maintenance of the product, nor the discomfort derived from wearing the wrong size of shoes.
  • After each wear, shoes are cleaned and put on the right size and format shoetrees. To create a sanitary wearing and high usability, we recommend wearing alternatively 2-3 pairs of shoes.
  • Washing the footwear with water is prohibited. Do not use bleach, detergents and any products based on solvents, stretching, cleaning, waterproofing, alcohol, benzene, etc.
  • Wet shoes must dry slowly at room temperature, away from direct heat sources. Do not use the drying fan, heater, fire, hair dryer or other heat sources. Excessive use in damp conditions will cause the leather irreversible deformation.
  • The faces of the footwear must be spared from direct hits.
  • Avoid excessive heat which can lead to reactivation of adhesives and peeling of the soles.
  • Outsole and faces must be protected from contact with solvents, tar, soft bitumen or other corrosive materials or defrosting substances. Also, avoid hanging or stepping on sharp metal objects, scrap glass, insecticides, oil and gasoline, thinners etc., thus leading to the destruction of exterior sole.
  • The soles don’t have anti-skid qualities, so there is danger of slipping, especially in the wet season.
  • Please use a shoehorn to avoid damage to the shoe heel.
  • Because the skin with which the shoes are lined has not been excessively chemically treated for fixing the pigment (in order to protect your skin), colour migration is a risk. We recommend wearing assorted or dark stockings. 
  • For interior maintenance, clean it with a soft, damp cloth, and avoid products containing acetone, acids, alcohol, etc.
  • Leather dressed heels are more susceptible to wear and can degrade after driving, stepping in drain grates, in broken glass or soft bitumen on sidewalk in hot weather.

General recommendations on purses, belts and wallets care

  • Avoid overloading bags. The bags and purses are designed as fashion accessories and, except those models appropriately marked, cannot be used as travel luggage. Keep away from objects that can cause scrapes, burns, perforation or any physical action likely to damage it.
  • After each use, the bag/belt/wallet must be cleaned on the surface with a soft, damp cloth, dried at the room temperature and must be stored in an airy place, away from humidity. Storage in individual bags and away from light will limit the oxidation of materials (leather and metal accessories).
  • Avoid storing near heat sources and exposure to sunlight or pressure. This can cause the discoloration of the product.
  • It’s recommended cleaning the metallic surfaces of the accessories with a dry cloth, in order to prevent oxidation.
  • The alloy constituting the metal attachments may contain traces of allergenic metals (nickel, chromium, cobalt).
  • If not used for a while, bags will be kept in original bags, away from sunlight, dust or heat. Do not store the bags in cramped spaces with other objects above them; a heavyweight who will press for a long time on the leather surface of purses will make them wear out, even if the products are stored and not worn.
  • Do not use on leather products, or near them: spray, acetone, acid, oil, benzene, insecticides, etc.


 6.  RETURN POLICY

The buyer is entitled to notify, in writing to waive the purchase without penalty and without giving any reason, within 14 days after receiving the product. 

Only need to notify us by completing the Return Form with all the necessary information and sending it to the address [email protected]

The direct costs to return products are the responsibility of the buyer

Reimbursement will be completed within 15 days, starting the moment we confirm receiving your Return Package via email, into the bank account specified in the Return Form.

For the product return process to be valid and completed, please make sure that the returning package meets the following, since they are mandatory: 

1. The product/s must be in the same condition as when delivered;
2. The product/s and package has to include the original tags, all the accessories and promotional gifts;
3. The product/s must not be used or damaged;
4. It has to come with the original order and delivery documents and it must also contain the     Return Form, filled with all the necessary information.

We accept return products only through courier company.

The custom products are subject Ord. 130/2000. Head. 2, Art. 10: The consumer can not cancel these types of contracts, unless the parties agree otherwise: contracts for the supply of goods made to the consumer's specifications or products clearly personalized and which, by nature, they can not be returned.